Last Updated on July 6, 2025
NovaSupplier, Unipessoal Limitada ("NovaSupplier", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our platform, including our website, web application, and related services (collectively, the “Platform").
Data Controller
NovaSupplier, Unipessoal Limitada is the legal entity responsible for processing your personal data. The company is registered in Portugal with NIF 518714969, and is located at Largo dos Bombeiros Voluntários de Ovar, n° 10, Sala 204, 3880-133 Ovar. Any questions about this policy can be directed to our support team at support@novasupplier.com. We act as the data controller in accordance with the General Data Protection Regulation (GDPR).
Information We Collect
We collect personal data in several ways. First, when you register for an account or interact with the Platform, you may provide us with details such as your name, email address, company information, and invoicing data. Second, we automatically collect technical data like your IP address, device type, browser, and session behavior. Lastly, we may receive limited third-party data, such as secure payment information from Stripe or authentication details if you use external login providers like Google.
How We Use Your Data
The personal data we collect is used to provide and improve the Platform. This includes enabling account creation and secure login, facilitating communication between brands and suppliers, managing payments and invoicing, and responding to support inquiries. We also use data to comply with legal obligations, maintain platform security, prevent fraud, and—only with your consent—send updates or marketing messages related to NovaSupplier.
Legal Basis for Processing
Our processing activities are grounded in four legal bases. When delivering services or features you’ve signed up for, we do so under the performance of a contract. When required by law, such as for invoicing and taxation, we act under legal obligation. We also rely on legitimate interest to improve services and ensure platform integrity. For marketing and non-essential cookies, we request your explicit consent.
Data Sharing and Transfers
Your data may be shared with trusted third parties when necessary. These include payment providers like Stripe, cloud service hosts, and professional advisors. When data is transferred outside the European Union, we ensure it is protected by mechanisms such as Standard Contractual Clauses or equivalent safeguards under GDPR.
Data Retention
We keep your personal data only for as long as necessary. This includes keeping active account data, retaining invoicing records for up to ten years, and storing any consent-based information until it is withdrawn. We may also retain some data temporarily to address legal claims or audits.
Your Rights
Under GDPR, you have several rights concerning your personal data. You can request access to the data we hold, ask us to correct inaccuracies, delete your data, or restrict certain uses. You may also object to data processing or withdraw your consent at any time. For any of these requests, contact support@novasupplier.com. If you believe your rights are being violated, you have the right to file a complaint with a data protection authority.
Cookies & Tracking
Our platform uses cookies for purposes such as session authentication, saving your preferences, measuring usage analytics, and monitoring performance. You can control cookies through your browser settings or opt in and out using our cookie consent banner.
Data Security
We prioritize protecting your information by using encryption, secure access protocols, and regular software maintenance. Your data is stored securely, and we take preventative steps to avoid unauthorized access, misuse, or disclosure.
Changes to This Policy
We may update this Privacy Policy as needed. If changes are significant, we will inform you through email or in-app notifications. The most current version will always be available on our website.
Contact Us
If you have any questions or concerns about our Privacy Policy or the handling of your personal information, please contact us at contact@novasupplier.com
