Effective date: April 15, 2026
Company: NovaSupplier, Unipessoal Limitada, NIF 518714969
Address: Largo dos Bombeiros Voluntarios de Ovar, n 10, Sala 204, 3880-133 Ovar, Portugal
Contact: contact@novasupplier.com
1. Introduction
These Terms of Service govern your access to and use of NovaSupplier, operated by NovaSupplier, Unipessoal Limitada, a company incorporated under Portuguese law with NIF 518714969, headquartered at Largo dos Bombeiros Voluntarios de Ovar, n 10, Sala 204, 3880-133 Ovar, Portugal.
By registering an account or using our platform at www.novasupplier.com, you agree to be bound by these Terms. If you do not agree, do not access or use the platform.
NovaSupplier is a B2B marketplace that connects brands with verified European manufacturers. We facilitate sourcing projects, quoting, ordering, payments and logistics between brands and manufacturers.
2. Eligibility
To use NovaSupplier, you must:
- Be at least 18 years of age
- Have the legal capacity to enter into binding contracts
- Be acting on behalf of a legitimate business entity
- Provide accurate and complete registration information
NovaSupplier reserves the right to reject, suspend, or terminate any account that does not meet these requirements or that violates these Terms.
3. Account Registration
You must create an account to access the platform. You are responsible for keeping your login credentials confidential, for all activity that occurs under your account, and for notifying us immediately at support@novasupplier.com of any unauthorised use.
You may not create accounts for third parties without their consent, or use another person's account without authorisation.
4. Platform Use: Brands
As a Brand, you may create sourcing projects, review and select Suppliers from the verified directory, request quotes, communicate with Suppliers through the platform messaging system, and place orders and process payments through the platform.
You agree that all project briefs and information you submit are accurate to the best of your knowledge. Misleading or incomplete briefs that cause Suppliers to invest time in unsuitable quotes may result in account suspension.
5. Platform Use: Suppliers
As a Supplier, you may create and maintain a public profile, receive and respond to sourcing requests, submit quotes, and receive payments for completed orders through Stripe Connect.
Suppliers must complete identity verification through Stripe Connect before receiving any payments. This is required by law under the EU Payment Services Directive (PSD2) and anti-money laundering regulations. Verification requires submission of a government-issued identity document. All documents are processed securely by Stripe and are not stored on NovaSupplier servers.
Suppliers warrant that all information in their profile, including capabilities, certifications, minimum order quantities, and lead times, is accurate and kept up to date.
6. Quality Gate and Content Review
NovaSupplier operates a manual quality gate. All supplier profiles, sourcing projects, products, and quotes are reviewed by our team before becoming visible to other users. We reserve the right to reject, edit, or remove any content that is inaccurate, misleading, incomplete, violates applicable laws, contains offensive material, or does not meet our quality standards.
Rejection of content for quality reasons does not constitute a breach of contract on our part.
7. Transactions and Payments
All financial transactions on NovaSupplier are processed through Stripe, Inc., a third-party payment processor. By using our payment features, you also agree to Stripe's Terms of Service.
NovaSupplier charges a commission on completed transactions. The applicable commission rate is displayed to users at the time of transaction. Commission may be charged to the Brand, the Supplier, or split between both parties, as configured per transaction.
- Brands must fund orders through the platform. Off-platform payments are strictly prohibited.
- Suppliers receive payment upon order completion, minus the applicable commission, through their connected Stripe account.
- Sample payments follow the same process at the sample value.
NovaSupplier acts as a payment facilitator and is not responsible for disputes arising from the quality of goods delivered or failure to deliver. However, we will assist in dispute resolution where possible.
8. Off-Platform Communication and Transactions
NovaSupplier strongly discourages off-platform communication and prohibits off-platform transactions. All quotes, orders, contracts, and payments must be conducted through the platform to maintain the integrity of the marketplace and protect both parties.
Suppliers who solicit or accept off-platform transactions from Brands introduced through NovaSupplier may have their accounts suspended and may be held liable for circumvented commissions.
9. Prohibited Conduct
You agree not to:
- Conduct any transactions off-platform to circumvent commissions
- Share supplier contact details obtained through the platform for off-platform use
- Post false, misleading, or fraudulent information
- Use the platform to harass, abuse, or harm other users
- Attempt to reverse engineer, scrape, or copy the platform or its data
- Use automated tools to access the platform without our written consent
- Violate any applicable law or regulation
Violation of these prohibitions may result in immediate account termination and, where applicable, legal action.
10. Intellectual Property
NovaSupplier and its logo, design, software, and content are the intellectual property of NovaSupplier, Unipessoal Limitada. You may not reproduce, distribute, or create derivative works without our written permission.
By uploading content to the platform, you grant NovaSupplier a non-exclusive, royalty-free licence to display that content for the purpose of operating the service.
11. Disclaimers and Limitation of Liability
NovaSupplier provides the platform on an "as is" and "as available" basis. We do not warrant that the platform will be uninterrupted or error-free.
We verify Supplier profiles through our quality gate, but we do not guarantee the quality, legality, or suitability of any goods or services offered by Suppliers. Brands contract directly with Suppliers and assume responsibility for evaluating Supplier suitability.
To the maximum extent permitted by applicable law, our total liability for any claim shall not exceed the total commission fees paid to us by you in the twelve months preceding the claim.
12. Indemnification
You agree to indemnify and hold harmless NovaSupplier, its directors, employees, and agents from and against any claims, damages, losses, and expenses (including legal fees) arising from your use of the platform or your violation of these Terms.
13. Termination
You may terminate your account at any time by contacting us at contact@novasupplier.com. We may suspend or terminate your account at any time, with or without notice, for violation of these Terms or at our sole discretion.
14. Governing Law and Dispute Resolution
These Terms are governed by the laws of Portugal. Disputes shall be submitted to the exclusive jurisdiction of the courts of Aveiro, Portugal.
Before initiating legal proceedings, both parties agree to attempt to resolve disputes amicably through direct negotiation for a period of 30 days.
For consumer disputes, Portuguese residents may access the online dispute resolution platform at https://ec.europa.eu/consumers/odr.
15. Livro de Reclamacoes
In accordance with Portuguese law (Decree-Law no. 74/2017), NovaSupplier maintains an Electronic Complaints Book accessible at https://www.livroreclamacoes.pt.
16. Changes to These Terms
We reserve the right to modify these Terms at any time. We will notify registered users of material changes by email or through a notice on the platform. Your continued use after changes become effective constitutes acceptance of the revised Terms.
17. Contact
NovaSupplier, Unipessoal Limitada
Largo dos Bombeiros Voluntarios de Ovar, n 10, Sala 204, 3880-133 Ovar, Portugal
Email: support@novasupplier.com
Last updated: April 15, 2026